Refund & Return Policy

Last Updated: 18.03.2026

At RAW Flow, we specialize in digital products, including Lightroom presets, LUTs, and other downloadable creative assets.

Due to the nature of digital products, all sales are final.

1. No Refund Policy

All products sold on RAW Flow are delivered digitally and are accessible immediately after purchase. Because of this:

We do not offer refunds, returns, or exchanges.
All purchases are non-refundable.
Once a product has been downloaded or accessed, it cannot be returned.

By completing a purchase, you acknowledge and agree to these terms.

2. Instant Delivery

After successful payment, you will receive:

Immediate access via download link, account dashboard, or email delivery.
Full access to all files included in your purchase.

If you experience any issues accessing your files, please contact us.

3. Exceptions (If Applicable)

We only offer support or replacement in the following cases:

You did not receive your download.
The files are corrupted or incomplete.
There is a technical issue on our side.

In these cases, we will ensure you receive the correct files.

4. Responsibility Before Purchase

It is your responsibility to:

Review product descriptions carefully.
Ensure compatibility with your software (e.g., Adobe Lightroom, supported devices).
Understand what is included in each product.

If you have any questions, we encourage you to contact us before purchasing.

5. Unauthorized Chargebacks

By purchasing from RAW Flow, you agree not to initiate chargebacks without contacting us first.

Fraudulent disputes or chargebacks may result in:

Permanent restriction from future purchases.
Reporting to payment processors.

We are always happy to help resolve issues directly.

6. Contact

For any questions or support requests, please contact:

Email: rawflow.presets@proton.me